Contact us with eConsult
You can contact a doctor, nurse or other healthcare professional online using a website called eConsult.
One problem per appointment policy
The majority of GP appointments are ten minute duration. We ask that you try to observe the “one appointment, one problem” ethos. We strive to deal with each medical problem to the highest standard and this proves to be impossible if we are asked to deal with a number of problems in one appointment slot. Please also note that your appointment is for you only. Please do not ask the doctor to deal with the problems of a child or other relative in the same appointment slot. Please make a separate appointment for your child/relative if they need to be seen as well.
Doctors cannot see huge numbers of patients with multiple problems and continue to practice safely and effectively. A stressed doctor will struggle to be a good and safe doctor.
We do consider that GP appointments are a limited resource and we would kindly ask that such a service be used with care and consideration. Therefore please do not be offended if the doctor asks you to rebook for your other problems. We are working in your best interests to keep you safe.
Urgent and routine appointments
To request an urgent appointment for today or tomorrow (Monday to Friday) during opening times:
- phone us on 0117 909 9912 to speak with our care navigators
- use your NHS account (through the NHS website or NHS App) or Patient Access to book an appointment, screening test or vaccination
It is important to provide as much information as possible about your symptoms in order to be seen by the right member of the team at the right time. Care navigators may signpost you to other organisations including community pharmacies.
Please appreciate that there is a high demand for primary care and your symptoms will be assessed by the care navigators and the GP team for urgency. We have a finite number of appointments available each day.
Life threatening – go to A&E
If you or someone you know has a life-threatening condition, such as loss of consciousness, a sudden confused state, chest pain, breathing difficulties etc, you should call 999.
Enhanced access
We provide later hours on some Mondays and Thursdays. Please ask at reception.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
If you are unable to keep an appointment, please let the surgery know as soon as possible in order for us to reallocate the appointment to someone else.
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- use the GP online system: Patient Access
- phone us on 0117 909 9912, option 2 to leave a voicemail
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If you are housebound or unable to come to the surgery, you can request a home visit by phoning 0117 909 9912.
Please try to phone as early as possible and ideally before 12:30pm as this helps the doctors and nurses to organise their day.
Your GP may wish to contact you by phone to discuss your visit, before agreeing to visit you at home.