Website/Policy paragraph
“We use Heidi for clinical documentation and, where enabled, for certain non‑clinical meetings such as team or HR sessions. Heidi is a documentation aid for qualified and registered clinicians. It is not a clinical decision‑making tool and does not replace medical assessment. Clinicians are responsible for ensuring any notes accurately reflect the encounter. Patient audio is not retained; audio is streamed for transcription and discarded immediately after processing. We may share limited personal data about Heidi service usage with One Care so they can provide organisation‑level analytics and shared services to participating practices. For these activities, One Care processes personal data on our behalf under terms compliant with UK GDPR. Data shared are minimised for the stated purpose and do not include clinical note content unless strictly necessary and minimised.
Participants are notified at the start of non‑clinical sessions. Data is processed within the UK and protected by appropriate technical and organisational measures. Transcripts, draft notes, and generated documents are subject to organisation‑controlled automatic deletion between 1 and 90 days; clinicians can also delete manually at any time.”