One problem per appointment policy

The majority of GP appointments are ten minute duration. We ask that you try to observe the “One appointment, one problem” ethos. We strive to deal with each medical problem to the highest standard and this proves to be impossible if we are asked to deal with a number of problems in one appointment slot. Please also note that your appointment is for you only. Please do not ask the doctor to deal with the problems of a child or other relative in the same appointment slot. Please make a separate appointment for your child/relative if they need to be seen as well.

Doctors cannot see huge numbers of patients with multiple problems and continue to practice safely and effectively. A stressed doctor will struggle to be a good and safe doctor.

We do consider that GP appointments are a limited resource and we would kindly ask that such a service be used with care and consideration. Therefore please do not be offended if the doctor asks you to rebook for your other problems. We are working in your best interests to keep you safe.

Check Your Condition First

Routine and Urgent Appointments

Ring 0117 909 9912 to speak to our Care Navigators. It is important to provide as much information as possible about your symptoms in order to be seen by the right member of the team at the right time. Care Navigators may signpost you to other organisations including community pharmacies.

Please appreciate that there is a high demand for primary care and your symptoms will be assessed by the care navigators and the GP team for urgency. We have a finite number of appointments available each day.

Life Threatening – Go to A&E

If you or someone you know has a life-threatening condition, such as loss of consciousness, a sudden confused state, chest pain, breathing difficulties etc, you should call 999.

How to cancel an appointment

If you are unable to keep an appointment, please let the surgery know as soon as possible in order for us to reallocate the appointment to someone else. You can cancel an appointment by:

• Calling 0117 909 9912, Option 2 to leave a voicemail.
• Via online access – either Patient Access app or NHS app (To set up online access please email the IT team on bnssg.IT.ABS@nhs.net)
• Reply to appointment reminder text